Shipping policy
At VZEL, we are committed to delivering your order with care and transparency.
Order Processing
All orders are processed within 1–2 business days unless otherwise stated. Orders placed on weekends or holidays will begin processing the next business day.
Pre-Orders
Products marked Pre-Order are made available before inventory is ready to ship.
- Please allow up to 10 business days for pre-order processing and shipment.
- You will receive a confirmation email with tracking information once your order has shipped.
- If your order contains both pre-order and in-stock items, your order may ship together once the pre-order item is ready.
Standard Shipping
For in-stock items, please allow 4–5 business days for delivery with standard shipping unless expedited shipping is selected at checkout.
Expedited Shipping
Expedited shipping options, when available, will be displayed at checkout. Delivery timelines vary based on the carrier and service selected.
Shipping Confirmation & Tracking
Once your order ships, you will receive a shipping confirmation email with tracking details so you can monitor your delivery.
Delays
While we strive to meet all shipping timelines, occasional delays due to carrier issues, high order volume, or unforeseen circumstances may occur. We appreciate your patience and understanding.
Incorrect Addresses
Please ensure your shipping address is entered correctly at checkout. VZEL is not responsible for delays or lost shipments caused by incorrect address information provided by the customer.
Questions
For any shipping-related questions, please contact us at support@vzelfragrances.com.
Thank you for supporting VZEL.